Terms & Conditions

DEFINITIONS

The following words have the following meanings in these Terms and Conditions:

  • We are Hirestreet

  • Site is preloved.hirestreetuk.com

  • You are a visitor to the Site.

  • Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.

  • Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • User means any person, firm or company using the Site for any purpose.

YOUR PROMISES TO US

You agree that:

  • You have the right to make this agreement with us and that you are over the age of 18 years.

  • You will read the terms and conditions on any site we link you to.

  • You won’t use robots, spiders, scrapers or similar things on the Site.

  • You won’t try to get around any things we put on the Site to stop or limit access to parts of it.

  • You won’t do anything that might cause our systems to crash.

  • You won’t steal the Site or any part of it for use in any other site or application.

  • You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers.

  • You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.

INTELLECTUAL PROPERTY

Either we or our business partners and affiliates own all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you. 

TERMS AND CONDITIONS OF USE OF OUR WEBSITE

These are our terms and conditions. They apply each time you visit our site and every time you order a garment from us. We will assume that you’ve read them before you use the site or the services we offer. They do change from time to time so please re-read them each time you visit us.

WHO WE ARE AND HOW TO CONTACT US

preloved.hirestreetuk.com is a site operated by Hirestreet Limited (“We”). We are registered in England and Wales under company number 11070982 and have our registered office at i6 6-8 Charlotte Square, Newcastle upon Tyne, Tyne and Wear, NE1 4XF.

We are a private limited company.

To contact us, please email preloved@hirestreetuk.com.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

The terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy & Cookie Policy

  • Our Terms & Conditions of Supply

  • Our Acceptable Use Policy

If you purchase goods from our site, our terms and conditions of supply will apply to the sales.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.  We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

HOW YOU MAY USE MATERIAL ON OUR SITE

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining permission to do so from us.

If you print off, copy or download any part of our site in breach of the terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON THE INFORMATION ON THIS SITE

The content on our site is provided for general information only.  It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site. This information and these materials  have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at preloved@hirestreetuk.com.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described below in “Rights you are giving us to use material you upload”.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where non exists.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact preloved@hirestreetuk.com.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES

If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law.  You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law.  We both agree to the exclusive jurisdiction of the courts of England and Wales.

OUR TRADE MARKS ARE REGISTERED

HIRESTREET is a UK registered trademark of Hirestreet Limited.  You are not permitted to use it without our approval.

ACCEPTANCE OF CONTRACT

By placing an order on preloved.hirestreetuk.com, you (the user) are agreeing to the terms and conditions contained herein.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your order.

If we cannot accept your order, we will inform you of this and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We only sell to the UK.  Our website is solely for the promotion of our products in the UK.  Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

PLACING AN ORDER

When you place an order, you should receive an email confirm receipt of your order. We can only accept your order once payment has been approved. 

All orders are subject to availability and confirmation of the order price. 

OUR PRODUCTS

Products may vary slightly from their pictures.  The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

Some products may have damages, been altered or be faded. These issues have been described on the relevant product page.

DELIVERY OF PRODUCTS

The costs of delivery will be displayed to you on our website. We use Royal Mail 2nd Class Delivery to deliver our orders. Any delivery time or date given by HIRESTREET to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between HIRESTREET and the user.

We are not responsible for delivery delays outside our control.  If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.

CANCELLATION

User cancellation: If the User cancels an order up to 24 hours from when the order is placed they are entitled to a full refund. If an order is cancelled after 24 hours from when the order is placed, we reserve the right to reject your cancellation. To cancel an order, the User must give written notice to: preloved@hirestreetuk.com.

HIRESTREET cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to the user.

IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us. You can write to use at preloved@hirestreetuk.com.

REFUNDS

If an item isn't suitable and you want your money back, not to worry. If you would like to return an item for a refund, we must be notified within 14 days from when you received your order. Please email preloved@hirestreetuk.com. The item must be unworn and be in the same condition it was sent. All items are sent with a ribbon attached. Please do not remove the ribbon unless you want to keep the item. Any item returned without a ribbon will be classed as worn and will not eligible for a refund. After inspection, we will give you a full refund by the way of your original payment method. We reserve the right to dispute your refund claim if we have evidence of the item being worn or damaged. 

We do not cover the cost of returns and we strongly advise that you keep your proof of postage. Please return your item to: 48 Clayton Square, Newcastle upon Tyne, Tyne and Wear, NE2 4DP.

PRICE AND PAYMENT

The price of the item will be the price indicated on the order pages when you placed your order.  We take reasonable care to ensure that the price of the product advised to you is correct.

It is always possible that, despite our reasonable efforts, some of the products we sell may incorrectly priced.  We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Prices include VAT (where applicable).

HOW WE MAY USE PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

THE GARMENT

You acknowledge that:

  • the images on the Site are of the actual Garment fitted to a model or mannequin and that the Garment may not fit you in the same way;

  • the images which you see on your screen will differ from those we upload in terms of colour and definition and that we do not guarantee that the colours you see will match the actual garment;

  • the sizing we show on the Site reflects the sizing we have been given by the manufacturer of the Garment;

  • you will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site;

  • the value of the Garment is that we have advised on the Site;

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

Even if we delay in enforcing this contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.