FAQs

What is Hirestreet Pre-Loved?

Hirestreet Pre-Loved is items that we had to rent but have now decided to sell. So, you're able to keep any items that bought through our Pre-Loved Collection.

Can I return a pre-loved item?

We do not offer returns, refunds of exchanges for pre-loved items.

Are pre-loved outfits cleaned?

All pre-loved clothes that have been previously rented have been cleaned in accordance with with our cleaning standards.  

Do you have a physical store?

No, at the moment we are solely online.

Can I cancel my order?

You can cancel your order within 6 hours from when you placed your order, however, items that have been despatched cannot be cancelled. Please email preloved@hirestreetuk.com if you would like to cancel your order. 

How much is delivery?

Our standard fee is £4 per order. 

When will I receive my order?

Please leave up to 7 days for your order to arrive. Delivery times can vary. During the Christmas period this may take longer. Our next dispatch date will be the 3rd January.

Where do you deliver?

We offer delivery UK wide.

Please see Royal Mail's Terms & Conditions: