FAQs

What is Hirestreet Pre-Loved?

Hirestreet Pre-Loved is items that we had to rent but have now decided to sell. So, you're able to keep any items that bought through our Pre-Loved Collection.

Can I return a pre-loved item?

We do not offer returns, refunds of exchanges for pre-loved items.

Are pre-loved outfits cleaned?

All pre-loved clothes that have been previously rented have been cleaned in accordance with with our cleaning standards.  

Do you have a physical store?

No, at the moment we are solely online.

Can I cancel my order?

You can cancel your order within 6 hours from when you placed your order, however, items that have been despatched cannot be cancelled. Please email preloved@hirestreetuk.com if you would like to cancel your order. 

How much is delivery?

Our standard fee is £2 per order. 

When will I receive my order?

Please leave up to 7 days for your order to arrive. Delivery times can vary.

Where do you deliver?

We offer delivery UK wide.

Please see Royal Mail's Terms & Conditions: