I'm not happy with my order, can I return it?

Our pre-loved site includes previously rented items that may have some signs of wear or damage. We will always try to list the item with the correct quality information but if your order arrives and you do not feel it matches the description, please get in touch with our team and you will have 14 days to return the item. 

Please note, you will need to pay for tracked returns postage and notify our team of the tracking to receive a refund.
The address to return is:

Hirestreet UK Preloved Returns
6 Dovecote Rd,

Are pre-loved outfits cleaned?

All pre-loved clothes are cleaned by our warehouse team prior to dispatch.  

Can I cancel my order?

You can cancel your order within 6 hours from when you placed your order, however, items that have been diospatched cannot be cancelled. Please complete our Contact Form if you would like to cancel your order. 

How much is delivery?

Our standard fee is £3.50 per order. 

When will I receive my order?

Please leave 7-10 working days for your order to arrive.
You will receive notification upon dispatch of your order and this is sent with Royal Mail tracked 48hr postage.

Where do you deliver?

We offer delivery UK wide.

Please see Royal Mail's Terms & Conditions: